In the start of june 2023 Microsoft changed a certificate that's used on our insight servers, leaving the eX703 unable to connect to the server.
If the eX703's log shows errors like this:
guide on how to show the log:
https://deifsupport.freshdesk.com/a/solutions/articles/80001054939
You will need to update to the newest software.
Contact DEIF Support for the software and a guide on how to update.