Support

FAQ 4

• Auslesen der Log Dateien DEIF AGC-3, AGC-4, GPC-3, PPU-3, ML-2
• Neue Firmware aufspielen DEIF AGC, GPC, GPU, PPU, ML2
• PT_BR SGC Videos
• Actualización firmware AGC-4, GPC, GPU, PPM. SPANISH

General 1

• What are default DEIF Controller Passwords for different level access ?

General 30

• Upgrade der Optionen für folgende DEIF-Produkte ML2, AGC 150, AGC 200
• What is the Procedure for sending faulty equipment to DEIF Denmark ?
• What are default DEIF Controller Passwords for different level access ?
• Rücksetzen des kWh Timers DEIF (GPC & GPU-3, AGC-3, AGC-4, AGC-4 MKII, PPU-3, PPM-3)
• How to change IP on windows PC

View all 30

AGC-4 12

• How to wire & do the parameter setup for J1939 engine communication ?
• Is it possible to achieve analogue load share between Cummins PCC 3.3 and AGC-4?
• How to wire & parameterize analogue load share ?
• Is it possible to achieve analogue load sharing between Cummins PCC 3100 and AGC-3/4 ?
• AGC-4 and AGC 150 driver issue fix

View all 12

AGC 200 5

• How to configure & setup Beckhoff external I/O modules ?
• How to wire and set up synchronization + load share between PCC 3100 and AGC 242 ?
• Optionen freischalten/ Upgrade option for DEIF units
• How to get the AGC 200 Application Software?
• I’m facing Counters Reset issue - what is the rate of saving counters data in AGC-200

PPM-3 1

• What is the maximum number of units in a PPM-3 system ?

Utility Software 3 5

• How do I create a batch file using the USW?
• How to change operation modes from Utility software?
• How can I use Trend function in USW to monitor live current readings ?
• How to configure/map Modbus & Profibus addresses used in my SCADA system ?
• How to flash controller when stuck in boot mode?

Communication 10

• CAN alarm/issues: Any DG missing / Any Mains missing/Any BTB missing
• What is the requirements in regards to CAN communication ?
• How to calculate a decimal number 16-bit value from two 8-bit values ?
• How to connect PC to device using a USB to serial RS232 converter ?
• How to connect PC to device using a USB to serial RS485 converter ?

View all 10

WSDI-2 1

• How to setup true wind measurement using WSDI-2 interfacing with NMEA converter ?

WSS 3

• Safety distance to radar
• Wind direction error
• Logging from The WSS (fault finding)

RT-2 1

• Rudder angle transmitter is giving erratic signal - how to troubleshoot ?

XDI 4

• Updating Library in XDI
• How to check NMEA sentence in XDI-N?
• HAS SAT for Wind measure system
• Guide on how to Adjust Critical band on a rudder indicator XDI.

MIC-2 1

• Where can I find the MIC-2 Profi-Bus GSD-file?

Setup 6

• How to setup a FX30, and connect it to insight.
• How to setup a EX703 TCP/IP, and get it connected to insight?
• How to add new controller
• How use the User menu / add user / add role / add team
• Antenna dimensions

View all 6

Debug 6

• FX30: Randomly loosing connection but it reconnects after some time:
• FX30: Data session is disconnected
• Open SSl error / a TLS error occurred
• Log from working Ex703 Unit
• How to open the log on Ex703. before 1.2.0.0

View all 6

Ticket flow chart 0

Shared files 0

Deleted files 0

HMI 1

• BSP Installation

PC Runtime 1

• Workaround - Print Graphical report

Hardware/Software compatibility 5

• AGI SW pack v. 4.0.x or older
• AGI SW pack v. 4.5.x or newer
• AGI 400 BSP v. 1.0.x
• AGI 400 BSP v. 1.3.x
• AGI 400M & AGI 400MHB BSP v. 1.3.x

AGI Creator 1

• Installation failure

MVR 200 1

• MVR Common Commissioning Problems

MVR 250 1

• MVR Common Commissioning Problems

Delomatic-3 2

• Delomatic-3 How to find project number
• EOL Notice