Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
General
FAQ
6
Auslesen der Log Dateien DEIF AGC-3, AGC-4, GPC-3, PPU-3, ML-2
Neue Firmware aufspielen DEIF AGC, GPC, GPU, PPU, ML2
PT_BR SGC Videos
Actualización firmware AGC-4, GPC, GPU, PPM. SPANISH
SGC 120/121 420/421 mk1 Smart flash Guide
See all 6 articles
ML 300 (GPU 300, PPU 300 & PPM 300)
General
2
What are default DEIF Controller Passwords for different level access ?
How to Update firmware on ML-300 (PPM300, PPU300, GPU300)
Multi-line 2
General
31
Upgrade der Optionen für folgende DEIF-Produkte ML2, AGC 150, AGC 200
What is the Procedure for sending faulty equipment to DEIF Denmark ?
What are default DEIF Controller Passwords for different level access ?
Rücksetzen des kWh Timers DEIF (GPC & GPU-3, AGC-3, AGC-4, AGC-4 MKII, PPU-3, PPM-3)
How to change IP on windows PC
See all 31 articles
AGC-4
12
How to wire & do the parameter setup for J1939 engine communication ?
Is it possible to achieve analogue load share between Cummins PCC 3.3 and AGC-4?
How to wire & parameterize analogue load share ?
Is it possible to achieve analogue load sharing between Cummins PCC 3100 and AGC-3/4 ?
AGC-4 and AGC 150 driver issue fix
See all 12 articles
AGC 200
5
How to configure & setup Beckhoff external I/O modules ?
How to wire and set up synchronization + load share between PCC 3100 and AGC 242 ?
Optionen freischalten/ Upgrade option for DEIF units
How to get the AGC 200 Application Software?
I’m facing Counters Reset issue - what is the rate of saving counters data in AGC-200
PPM-3
1
What is the maximum number of units in a PPM-3 system ?
Utility Software 3
5
How do I create a batch file using the USW?
How to change operation modes from Utility software?
How can I use Trend function in USW to monitor live current readings ?
How to configure/map Modbus & Profibus addresses used in my SCADA system ?
How to flash controller when stuck in boot mode?
Communication
10
CAN alarm/issues: Any DG missing / Any Mains missing/Any BTB missing
What is the requirements in regards to CAN communication ?
How to calculate a decimal number 16-bit value from two 8-bit values ?
How to connect PC to device using a USB to serial RS232 converter ?
How to connect PC to device using a USB to serial RS485 converter ?
See all 10 articles
Bridge
WSDI-2
1
How to setup true wind measurement using WSDI-2 interfacing with NMEA converter ?
WSS
3
Safety distance to radar
Wind direction error
Logging from The WSS (fault finding)
RT-2
1
Rudder angle transmitter is giving erratic signal - how to troubleshoot ?
XDI
4
Updating Library in XDI
How to check NMEA sentence in XDI-N?
HAS SAT for Wind measure system
Guide on how to Adjust Critical band on a rudder indicator XDI.
Retrofit of existing DEIF wind systems
1
Retrofit of existing DEIF wind systems
Switchboard
MIC-2 MKII
2
Where can I find the MIC-2 MKII Profi-Bus GSD-file?
Why do I get an error when connecting to my MIC-2 MKII?
MIB 8000
1
Why do I get an error when connecting to my MIB 8000C?
Insight
Setup
6
How to setup a FX30, and connect it to insight.
How to setup a EX703 TCP/IP, and get it connected to insight?
How to add new controller
How use the User menu / add user / add role / add team
Antenna dimensions
See all 6 articles
Debug
6
FX30: Randomly loosing connection but it reconnects after some time:
FX30: Data session is disconnected
Open SSl error / a TLS error occurred
Log from working Ex703 Unit
How to open the log on Ex703. before 1.2.0.0
See all 6 articles
INTERNAL - Support Processes
Ticket flow chart
0
Files and folders
Shared files
0
Deleted files
0
AGI 400 series
HMI
1
BSP Installation
PC Runtime
1
Workaround - Print Graphical report
Hardware/Software compatibility
5
AGI SW pack v. 4.0.x or older
AGI SW pack v. 4.5.x or newer
AGI 400 BSP v. 1.0.x
AGI 400 BSP v. 1.3.x & 3.1.x
AGI 400 M/MHB BSP v. 1.3.x & 3.1.x
AGI Creator
1
Installation failure
MVR
MVR 200
1
MVR Common Commissioning Problems
MVR 250
1
MVR Common Commissioning Problems
Delomatic
Delomatic-3
2
Delomatic-3 How to find project number
EOL Notice
iEx50
General
1
Open backups from iE250/350 in PICUS
iE-250
iE-250 Marine
1
Guide to get missing CAN protocols to appear